General conditions for Mega Step services.
These Terms and Conditions apply to services supplied by Mega Step (HK) Ltd. unless a separate written agreement signed by Mega Step expressly states otherwise.
1. Company and scope
Mega Step (HK) Ltd. is an independent quality control, inspection, audit, sample handling, laboratory coordination, sourcing support and reporting service provider. These Terms apply to quotations, service orders, inspections, audits, reports, online reporting access, sample work, compliance coordination and related business communication.
Mega Step (HK) Ltd. is registered at Room D, 7/F, Hollywood Centre, 77-91 Queen's Road West, Sheung Wan, Hong Kong.
2. Definitions
- Customer means the company or person ordering or paying for Mega Step services.
- Supplier means the factory, warehouse, laboratory, logistics provider or other third party involved in the goods or service location.
- Service means any inspection, audit, sample, laboratory coordination, sourcing support, reporting or related activity performed by Mega Step.
- Report means written, PDF, online or platform-based findings prepared by Mega Step after a service.
- Service date means the agreed date on which Mega Step is expected to perform the inspection, audit or related activity.
3. Service orders and acceptance
A service order is accepted only when Mega Step confirms the order, scope, location, timing and commercial terms in writing. Mega Step may decline or postpone a service if the scope is unclear, access is not confirmed, required information is missing, safety conditions are unsuitable, payment has not been arranged, or the requested activity would create legal or compliance risk.
4. Services provided
Services may include supplier evaluation, factory audits, product inspections, initial production checks, during-production inspections, pre-shipment inspections, container loading supervision, sample verification, sealed sample handling, laboratory test coordination, compliance document follow-up, sourcing support and Qarma online inspection reporting.
The exact service scope must be agreed before the service date. Mega Step does not provide legal certification, product approval, customs clearance, insurance, product design sign-off or guaranteed shipment release unless expressly agreed in writing.
5. Customer responsibilities
The customer must provide complete, accurate and timely information needed for the service. This may include product specifications, order quantity, item list, artwork, labels, packing requirements, AQL settings, measurement tolerances, function check requirements, supplier contact details, factory address, service date, purchase order references, booking instructions and special reporting requirements.
The customer is responsible for confirming supplier readiness, factory access, product availability, inspection space, lighting, power, unpacking support, repacking support and safe working conditions. Delays, failed visits or incomplete inspections caused by missing access or missing information may be charged.
6. Supplier access and third-party conduct
Mega Step depends on supplier cooperation for access, sampling, unpacking, document review, photos, measurements and loading supervision. Mega Step is not responsible for supplier refusal, late arrival, incomplete goods, hidden defects, unavailable documents, restricted photography, unsafe conditions or other matters outside Mega Step's control.
7. Sampling, AQL and inspection limits
Unless otherwise agreed, inspections are performed on a sample basis. AQL or other sampling plans provide a structured decision framework but do not guarantee that every nonconformity in the full lot will be found. Findings reflect the inspected sample, available documents, accessible goods and conditions observed at the time and place of service.
8. Reports and conclusions
Reports document observations, photos, checklist answers, measurements, defect classifications, comments and conclusions according to the agreed scope. A report may show pass, fail, pending, accepted, rejected or other customer-agreed result language.
Mega Step reports are intended to support customer decision-making. The customer remains responsible for final commercial decisions, shipment release, supplier claims, product compliance, market access, resale, recall decisions and communication with its own buyers or authorities.
9. Qarma online reporting and digital access
Where agreed, Mega Step may use Qarma online inspection reporting to structure checklists, photo evidence, AQL results, CAPA points and report sharing. Customer access to live or online inspection results may be offered as an add-on service and may require additional project cost, platform access setup or separate data processing terms.
10. Fees, payment and taxes
Fees are based on the agreed quotation, service type, location, duration, urgency, travel requirement, reporting requirement and any special scope. Unless otherwise agreed in writing, services are payable before performance or according to the invoice terms issued by Mega Step.
Bank charges, taxes, customs fees, laboratory fees, courier fees, sample purchase costs, travel costs, overtime, waiting time and special administrative costs may be charged separately where applicable.
11. Rescheduling and cancellation
Rescheduling or cancellation must be communicated as early as possible in writing. Confirmed services may be charged if cancelled late, if the inspector has already travelled, if the supplier is not ready, if access is refused, if goods are unavailable, or if the service cannot be completed for reasons outside Mega Step's control.
Laboratory testing, courier shipment, sample purchase, third-party booking and other external costs may be non-refundable once launched or committed.
12. Customer materials and confidentiality
Product specifications, order details, supplier information, customer documents, report materials and inspection evidence are treated as confidential business information. Mega Step may use them only for service delivery, administration, legal compliance, dispute handling and agreed reporting unless the customer gives permission for another use.
13. Intellectual property
Customer materials remain the property of the customer or relevant rights holder. Mega Step retains ownership of its service methods, templates, checklist structures, internal processes, know-how, website content and non-customer-specific materials. Reports prepared for a customer may be used by that customer for its internal business decision-making and supplier follow-up, subject to payment and these Terms.
14. Data protection
Mega Step processes personal data and inspection data according to its Privacy Policy and, where applicable, the Data Processing terms published on this website or separately agreed with the customer. The customer must ensure that any personal data, supplier data or employee data it provides to Mega Step may lawfully be used for the requested service.
15. Compliance, anti-bribery and independence
Mega Step expects customers, suppliers, inspectors and partners to avoid bribery, improper payments, gifts intended to influence results, document falsification, intimidation or interference with inspection findings. Mega Step may refuse, suspend or terminate a service if independence, safety, legality or report integrity is at risk.
16. No guarantee and limitation of liability
Mega Step provides independent observations and reporting based on the agreed scope. Mega Step is not an insurer, guarantor, manufacturer, seller, importer, exporter, customs broker, market surveillance body or legal certifier. No inspection, audit or report can eliminate all product, supplier, compliance, logistics or commercial risk.
To the maximum extent permitted by applicable law, Mega Step's liability for a service is limited to the fees paid to Mega Step for that specific service. Mega Step is not liable for indirect, special, consequential, punitive or loss-of-profit damages, including shipment delay, lost sales, recall cost, business interruption, loss of goodwill or claims caused by customer or supplier decisions.
17. Force majeure
Mega Step is not responsible for delay or failure caused by events outside its reasonable control, including severe weather, natural disaster, pandemic restrictions, transport disruption, government action, strikes, factory closure, power failure, platform outage, network disruption, civil unrest, war, safety incidents or supplier refusal.
18. Termination
Mega Step may suspend or terminate a service order if the customer fails to pay, withholds necessary information, requests unlawful activity, creates safety or compliance risk, interferes with reporting independence, or materially breaches these Terms.
19. Governing law and disputes
These Terms are governed by the laws of Hong Kong. The parties should first try to resolve disputes through good-faith business discussion. If no resolution is reached, disputes shall be submitted to the competent courts of Hong Kong unless a separate written agreement specifies another dispute resolution process.
20. Changes to these Terms
Mega Step may update these Terms from time to time. The version published on this website applies to new service orders unless a separate written agreement states otherwise.