Terms and Conditions of our Service

1. General

Unless otherwise agreed in writing or except where they are at variance with (i) the regulations governing services performed  on behalf of governments, government bodies or any other public entity or (ii) the mandatory provisions of local law, all offers or services and all resulting contractual relationship(s) between any of the affiliated companies of Mega Step (HK) Ltd.  (hereunder called “The Company”) and Client (the “Contractual Relationship(s)”) shall be governed by these general conditions of service (hereinafter the “General Conditions”).  The Company may perform services for persons or entities (private, public or governmental) issuing instructions (hereinafter, the “Client”).
Any person, firm or company or otherwise, who wishes to obtain the services of Company, in the absence of a different written arrangement between themselves and Company, shall accept these terms and conditions of service before any such service can be extended to them by Company.

2. Services

Unless otherwise agreed by Company in writing, no person other than the contracting party is entitled to give instructions to Company regarding scope of the services, methods and procedure of services to be provided or mode of delivery of such services and/or any proceedings, Reports of findings. Company will take reasonable care and skill in providing any services and will be done in accordance with the instructions of Client as confirmed by Company. In the absence of such instructions, all services will be provided as per the terms of any standards and specifications of Company and / or relevant trade, custom, usage or practice and/or such other methods Company may consider appropriate on technical, operational and/or financial grounds.
Company reserves absolute discretion as the appointment of inspectors and personals for providing the services. The contracting party hereby agree that under no circumstances they shall directly contact any inspectors, technicians, advisors or consultants appointed by Company for the purpose of any service provided by Company or otherwise without prior written consent from Company. The reports, finding or any advice given by Company on the basis of an inspection or testing based on any sampling are only opinion of Company and do not give any conclusive opinion about the entire lot from which the sample is taken. Further the findings, opinions or reports given on the basis of the clients instructions reflect the professional opinion of Company with respect to the matter at the time of the inspection and within the limits of the instructions given by the client or, are based on any technical standards, custom, practice or otherwise which should be taken into account according to our professional opinion.
In cases of Company is asked to witness any test or process, it is hereby agreed that the responsibility of Company will be limited to be present at the time when such test or process is conducted and to forward any results or confirm that such a test or process took place. It is also agreed that, although Company may take reasonable care to check the documents pertaining
to and the condition or calibration of the apparatus and instruments used, Company shall not be responsible for condition or calibration of the apparatus and instruments used, the analysis methods applied, qualification, competence, action or omissions of any third party or the result of such testing, analysis or process.
Should Company receive documents reflecting engagements contracted between Client and third parties or third party documents, such as copies of sale contracts, letters of credit, bills of lading, etc., they are considered to be for information only, and do not extend or restrict the scope of the services or the obligations accepted by the Company.
Company may delegate, all or part of the services to any agent, subcontractor, partner or otherwise. Client agrees to disclose all information that might be necessary for the proper and impartial conduct of the service requested by the client and authorises Company that such information, to the extend that’s necessary may be passed on by Company to its employees, Inspectors, Technicians, advisors or consultants as the case may be.
It is agreed that, by the fact that Company is providing the services to its client, will not release the client from any of its obligations, nor assumes, abridges, abrogates or undertake to discharge it’s duties to any third party or that of any third party to the Client.
Unless otherwise agreed in writing by Company, all reports, opinions, advices etc will be transmitted to the client by electronic means. Original documents if any required by the client will be send by ordinary post. However if required by the client, such documents may be send by courier or speed post at their cost.
Client acknowledges that the Company, by providing the services, neither takes the place of Client or any third party, nor releases them from any of their obligations, nor otherwise assumes, abridges, abrogates or undertakes to discharge any duty of Client to any third party or that of any third party to Client.

3. Obligations of Client

To ensure that all relevant information required for the proper, impartial, and fair conduct of the service is provided to Company not later than 48 hours prior the desired service. Ensure that Company gets all necessary access to the premises where the services are to be provided or performed and to make sure that there will be no hindrance what so ever for the proper conduct of the inspection, test or other.
Supply, if required, any special equipment and personnel necessary for the service.
Ensure safety and security of the personals during performance of the service and inform Company in advance any hazards, dangers actual or potential associated with any working conditions samples including the chances of exposure of the personals for any explosion, radiation, poison, toxic or noxious elements or materials.
Advise Company of the date on which the Services are to commence, or to be resumed, and also of essential dates affecting the item(s) for which Services are being rendered.

4. Fees and Payment

Unless otherwise agreed invoices for Services performed by Company are payable immediately upon receipt, each party bearing its own bank charges. Late payment will incur an interest charge at 3 % per month, or fraction thereof.
Client shall not be entitled to retain or defer payment of any sums due to Company on account of any dispute, counter claim or set off which it may allege against the Company. Company may elect to bring action for the collection of unpaid fees in any court having competent jurisdiction.
Company accept cancellation until 3 pm (Hong Kong Time) the day before the confirmed Inspection date, and all  Services after that date/time booked will be charged in full to the client.
In the event any unforeseen problems or expenses arise in the course of carrying out the services ( example: wrong information given by factory or client, goods are note ready ) Company shall endeavor to inform Client and shall be entitled to charge additional fees to cover extra time and cost necessarily incurred to complete the services.
If the Company is unable to perform all or part of the services on the desired date for any cause whatsoever outside the Company’s control including failure by Client to comply with any of its obligations provided , the man-day will be considered spent and Company  will charge full fee to Client.
In the event of Company being prevented by reason of any cause whatsoever outside Company
control from performing or completing any service for which an order has been given or agreement made, Company shall be relieved of all responsibility whatsoever for the partial or total non- performance of the required service.

5. Liability and indemnification

The Company is neither an insurer nor a guarantor and disclaims all liability in such capacity. Clients seeking a guarantee against loss or damage should obtain appropriate insurance.
Reports of Findings are issued on the basis of information, documents and/or samples provided by, or on behalf of, Client and solely for the benefit of Client who is responsible for acting as it sees fit on the basis of such Reports of Findings. Neither the Company nor any of its officers, employees, agents or subcontractors shall be liable to Client nor any third party for any actions taken or not taken on the basis of such Reports of Findings nor for any incorrect results arising from unclear, erroneous, incomplete, misleading or false information provided to the Company.
The Company shall not be liable for any delayed, partial or total non-performance of the services arising directly or indirectly from any event outside the Company’s control including failure by Client to comply with any of its obligations hereunder.
The liability of the Company in respect of any claim for loss, damage or expense of any nature and howsoever arising shall in no circumstances exceed a total aggregate sum equal to 5 times the amount of the fee paid in respect of the specific service for which the claim is made.
Thus, if the amount of loss and claim is above the company liability (as defined above), the client shall bear the difference between the company liability (as defined above) and the amount of loss (the price of the claim), and this for all claims made by other parties (including the client and its final clients) against the company.
The Company shall have no liability for any indirect or consequential loss (including loss of profits).
In the event of any claim, Client must give written notice to the Company within seven days of discovery of the facts or three months from the completion of the Service alleged to justify such claim and, in any case, the Company shall be discharged from all liability for all claims for loss, damage or expense.
The Company is not an insurance company and refuse to bear such a role. Clients who want to ensure their goods against bad quality, problem of shipments; inadequate material etc should look for a proper insurance through an insurance company.

6. Suspension or Termination of Services

The Company has the right to suspend or terminate the provision of services to the client at any time. Provision of services will be automatically suspended in case where client does not follow these terms and conditions or if client does not pay or is unable to pay.

7. Supplier & Factory obligations

The report is not a certificate for the supplier and is not an evidence for shipment(s). The issuance of the report does not exonerate the buyers from exercising all their rights and does not release the manufacturer or seller from his contractual liabilities and responsibilities for its products.

8. Miscellaneous

If any one or more provisions of these General Conditions are found to be illegal or unenforceable in any respect, the validity, legality and enforce-ability of the remaining provisions shall not in any way be affected or impaired thereby.
The Report will reflect findings of the Service at the time and place of Service. This Report does not discharge sellers and suppliers from their legal and/or commercial obligations towards the client.
During the course of providing the services and for a period of one year thereafter Client shall not directly or indirectly entice, encourage or make any offer to Company’s employees to leave their employment with the Company.
Applicable and Governing law, Jurisdiction and settlement of dispute Unless otherwise provided, these terms and conditions shall be governed by and construed in accordance with Hong Kong SAR Law.
All disputes or differences of any kind whatsoever between the parties in connection with or arising out of the services shall be submitted to the non exclusive jurisdiction of the courts of Hong Kong SAR.

9. Language

These terms and conditions have been drafted in English. In case of discrepancy, the English version shall be controlling for all purposes.

Mega Step ( Hong Kong ) Ltd.
Room 2202, Hong Kong Trade Centre
163 Des Voeux Road
Hong Kong Central
China
web: www.megastephk.com

Updated on 04/2016

1. Reports

– Inspection Reports will be issued no later than 12:00 pm (HK Time) the next working day after the inspection is completed
A copy of the handwritten inspection report draft will be left in the factory unless customer instructs otherwise
Reports will be provided as PDF documents with digital photos unless customer has other requirements.
– The Original handwritten Report will be kept for 6 month

2. Inspections Schedule

– Inspection schedule must be provided by the customer in advance (7 working days)
– Mega Step will double confirm with the Factory 2 Days before the requested Inspections date
All Contact details for the Factories and Inspections information must be provided in advance by the customer

Working Days / Regulations

– One person working or traveling a normal working day ( Monday – Friday ) of up to 8 hours (with some flexibility) in respect of the local labor law
If our inspector/auditor has to work for any hours outside of normal working hours (daily working time > 8 hours; in respect of the local labor law) / Saturday / Sunday / Public Holidays to complete a job, there will be an overtime fee surcharge of 50 USD per man-day
Request to start inspection in afternoon or evening will incur a surcharge.

Travel Expenses outside of our coverage Area

– Long Distance Traveling fee: Any job which requires a return trip of 5 hours or above would incur extra 50 USD charge.
– Hotel and Flight ticket expenses occurring for inspection of shipments must be reimbursed by the customer. Hotel costs will be charged when inspection/ audit is completed too late for transportation home or it requires more than 1 man-day to complete. Customer will always be advised of this as soon as it is known.
– All other travel cost will be paid by Mega Step (HK) Ltd.

Missing Inspection

– For Final Random Inspection if goods are not 80-100% complete, inspector will go ahead and do an inspection irrespective of goods not being complete, in which case the inspection result will be ‘Fail’ and a further inspection is recommended. If there are no goods produced, inspector will wait no more than 2 hours to allow factory to complete production up to a reasonable level for inspection and the result will be “Fail”. After 2 hours if goods are still not ready we will charge an administrative fee of one standard man- day plus traveling cost since staff cannot be deployed on other jobs.

6. Technical Information

– Customer must ensure that sufficient information, instructions and documents are given to enable the required services to be performed
– In the case where there is no client’s specification, we will use the relevant and / or available standard(s) or common practices to perform its services.

7. Business Ethics & Compliance Code

– Mega Step is politically neutral, financially and commercially independent
– All employees will carry out their work honestly and shall not tolerate any deviation from their approved methods and procedures
– employees are prohibit the offer or acceptance of a bribe, a gift, or favour in any form.
– employees treat all information received in the course of the provision of their services as business confidential to the extent that such information is not already published, generally available to third parties or otherwise into the public domain.
– All employees will carry out the work according to international inspection and quality standards and according to the specific instructions of our customers.

8. Liability and indemnification

The Company shall not be liable for any delayed, partial or total non-performance of the services
arising directly or indirectly from any event outside the Company’s control including failure by Client to comply with any of its obligations hereunder.
The liability of the Company in respect of any claim for loss, damage or expense of any nature and
howsoever arising shall in no circumstances exceed a total aggregate sum equal to 10 times the amount of the fee paid in respect of the specific service for which the claim is made.
Applicable and Governing law, Jurisdiction and settlement of dispute Unless otherwise provided, these terms and conditions shall be governed by and construed in accordance with
Hong Kong SAR Law.

Mega Step ( Hong Kong ) Limited
Room 2202, Hong Kong Trade Centre,
163 Des Voeux Road Central, Hong Kong